Shipping policy
Shipping Policy
Last updated: August 26, 2026
At Western Walks, we want to make sure your order gets to you safely and as quickly as possible. Please read the information below regarding our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed.
Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.
Please note that orders may occasionally take longer to process during busy periods, sales, holidays, or unforeseen circumstances.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method available at checkout.
New Zealand:
Estimated delivery: 3–10 business days after your order has been processed.
International orders:
Estimated delivery: 7–20 business days after your order has been processed.
These are estimates only and are not guaranteed delivery dates. Delays caused by postal services, customs, weather, or other circumstances outside our control may occasionally occur.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location, order size, and the available shipping options.
Any applicable shipping charges will be shown before you complete your purchase.
Tracking
Where tracking is available, tracking details will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Please make sure your shipping information is correct before completing your order.
Western Walks is not responsible for orders that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
westernwalks@outlook.com
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package appears to be lost, delayed, or marked as delivered but you cannot locate it, please contact us at westernwalks@outlook.com and we will do our best to help you resolve the issue.
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product so we can assess the situation.
Customs and Import Duties
For international orders, your package may be subject to customs fees, import duties, taxes, or other charges imposed by your country.
Any such charges are the responsibility of the customer. Western Walks does not control these charges and cannot guarantee whether or how much you may be charged.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
westernwalks@outlook.com
We are happy to help with any shipping-related questions or concerns.